Last Updated: 30th July, 2025
Shiv Tours & Travels (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including car rentals, chauffeur services, and related offerings in Kolhapur and other service areas.
We may collect the following types of information from you:
a. Personal Identification Information
Full Name
Address
Email Address
Phone Number
Date of Birth
Government-issued ID (e.g., Driving License, Aadhaar Card, Passport)
b. Booking and Transaction Information
Rental dates and locations
Vehicle preferences
Payment details (processed securely through trusted payment gateways)
c. Technical Information
IP address
Device and browser details
Location data (if using our website or mobile application)
We use your information for purposes including:
Processing bookings and reservations
Verifying your identity for rental eligibility
Communicating with you regarding your booking
Processing payments and refunds
Sending booking confirmations, invoices, or important updates
Improving our services and customer experience
Complying with legal obligations
We do not sell your personal data. However, we may share your information with:
Service providers assisting in operations (payment processors, IT support, customer service)
Government authorities or law enforcement when required by law
Insurance providers in case of accidents, theft, or claims
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online or offline method of transmission is 100% secure.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
You have the right to:
Access, update, or delete your personal information
Withdraw consent for certain uses of your data
Request clarification on how your data is being used
For such requests, please contact us at the details below.
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and provide relevant offers. You can manage cookie preferences in your browser settings.
Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
Shiv Tours & Travels
Kolhapur, Maharashtra, India
📞 +91 98901 44003
📧 admin@shivtours.co.in
🌐 www.shivtours.co.in
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